|
General Support Q: What is Outstanding Guitar? Q: I'm a complete beginner. Will this work for me? Q: Should I be using an acoustic -- or an electric guitar? Q: Can my young son or daughter benefit from using the course? Q: What format does the course come in? Q: Can I download the course if I'm using a Mac? Q: How can I pay for the course? Q: Can I pay for the course using a money order? Q: Are there any monthly or re-curring billing cycles? Q: Can I get a physical version of Outstanding Guitar? Member Support Q: I'm having trouble logging in to the members area. What should I do? Q: I've misplaced my login information. What should I do? Q: How do I download my lessons? Q: Why can't I view the video lessons? Q: Why can't I view the ebooks? Q: Can I download the course on more than 1 computer? Q: Am I able to request a refund? Q: What is Outstanding Guitar? A: Outstanding Guitar is an online guitar lessons program that teaches you how to play the acoustic or electric guitar through cutting-edge online video instruction, guitar tabs, chord diagrams and more. Return Home | Order Now | Contact Us Q: I'm a complete beginner. Will this work for me? A: Absolutely. Outstanding Guitar is a beginner based online guitar course. There is no prior music experience needed. Our step-by-step video lessons are cutting-edge and very easy-to-follow. Return Home | Order Now | Contact Us Q: Should I be using an acoustic -- or an electric guitar? A: Either will work just fine. The techniques you will be learning in the course can be applied to both the acoustic and electric guitar. You can even use a nylon string (or classical) guitar. Return Home | Order Now | Contact Us Q: Can my young son or daughter benefit from using the course? A: Absolutely! Kids will definitely have fun learning guitar with our videos. We recommend Outstanding Guitar for ages 8 years old & up. It is also a great way for parents to learn guitar with their kids. Return Home | Order Now | Contact Us Q: What format does the course come in? A: Outstanding Guitar is available in a downloadable video & ebook format. Our videos can be read on nearly all computers through the free Quick Time Player. The Beginner & Intermediate course books are available in standard pdf documents and can be read using the free Adobe Reader. Return Home | Order Now | Contact Us Q: Can I download the course if I'm using a Mac? A: Absolutely. Outstanding Guitar is compatible for both PC & Mac users. You can even download the course to your laptop for convenience. Return Home | Order Now | Contact Us Q: How can I pay for the course? A: The Outstanding Guitar Video Course is sold through the ClickBank.Com Secure Order Form. Click Bank is one of the largest & most trusted online retailers specializing in digitally delivered products. Click Bank accepts major credit cards & paypal payments -- and guarantees the security of your payment details. Return Home | Order Now | Contact Us Q: Can I pay for the course using a money order? A: At this time, we are accepting payment only through the ClickBank.Com Secure Order Form. Keep in mind that Click Bank also accepts payments through PayPal. Return Home | Order Now | Contact Us Q: Are there any monthly or re-curring billing cycles? A: Not at all. As a member, you have instant online access to The Outstanding Guitar Video Course for a remarkably low, 1-time investment. Return Home | Order Now | Contact Us Q: Can I get a physical version of Outstanding Guitar? A: Outstanding Guitar is only available via download. This ensures that our customers gain immediate access to all of our video lessons and bonus material; giving them the opportunity to start right away. Return Home | Order Now | Contact Us Q: I'm having trouble logging in to the members area. What should I do? A: Here are a few things to try... 1. Be sure that you are entering the correct login details. 2. Be sure that the "Caps Lock" on your keyboard is turned off. 2. Try manually typing your information into the fields. 3. You may need to clear cache on your computer. 4. Enable your cookie settings. 5. Quit your browser and restart it. 6. Try using another browser or computer. If you are still unable to login after trying the above suggestions, please contact us with your full name, click bank receipt number & login details. Return Home | Order Now | Contact Us Q: I've misplaced my login information. What should I do? A: You can use the Forgot Password feature that is located at the login page. Enter your email in the blank field and we will send your membership details right away. Be sure that you white list all emails coming from OutstandingGuitar.Com. Return Home | Order Now | Contact Us Q: How do I download my lessons? A: First, login to the members area using your email & password. Once you are logged in, you can simply click on any of the guitar lesson or bonus links and click save as. Be sure to save your lessons in a folder on your computer where you can easily find them. Return Home | Order Now | Contact Us Q: Why can't I view the video lessons? A: To view the video lessons, be sure that you have downloaded the free Quick Time Player to your computer. This is the only option for viewing the video lessons. Return Home | Order Now | Contact Us Q: Why can't I view the ebooks? A: Here are a few reasons you may be having trouble... 1. The Outstanding Guitar ebooks are best viewed in the free Adobe Reader. If you are being told that the ebook cannot be opened because it doesn't know the correct program -- it could be due to not having an updated version of Adobe Reader. You can download the latest version for free here. 2. If you are receiving a message saying that the file is corrupted and cannot be opened, you will need to remove the file from your computer and download it again. For Internet Explorer Users... Click Tools/Internet Options/Temporary Files/Delete Files. This will delete both your temporary internet files and cookies -- and will remove the corrupt file. For Firefox Users... Click the Tools Tab/Options/Privacy/Private Data/Settings/Ensure that the Cookies and Temporary files boxes are checked. This will delete both your temporary internet files and cookies -- and will remove the corrupt file. Once you have removed the corrupt file, you can login to the members area and download it again. Return Home | Order Now | Contact Us Q: Can I download the course on more than 1 computer? A: Yes. Outstanding Guitar is set up so that customers can download it to 2 computers within their home. If you would like to download the course on a second computer or laptop, simply access our members area and follow the download instructions. Outstanding Guitar is not to be distributed outside of the owner's home. Refer to our terms of use. Return Home | Order Now | Contact Us Q: Am I able to request a refund? A: We offer refunds only to members who have tried the course -- but have not been able to progress in their playing as desired. If you have sincerely & honestly worked through the majority of the lessons in our members area, and are not making progress with your guitar playing, email us and we'll happily refund your investment within 56 days of the original purchase. You must include the following details with your request... 1. First & last name on the account. 2. Your click bank receipt number. 3. Estimated date of purchase. 4. Login details -- email & password. Return Home | Order Now | Contact Us
Copyright © 2010 CL Music Media
|
||
|